NCC queries MTN over poor services

LAGOS – The Nigerian Communications Commission, NCC, yesterday, issued a query to MTN Nigeria Communications Ltd, to explain why the commission will not apply appropriate sanctions for the unbearable poor quality of services in Lagos and its environs.

The commission, in the letter signed by its Director of Technical Standards and Network Integrity,  Dr. Balarabe Sani, and Director of Legal Services, Ms. Josephine Amuwa. said: “It has also been brought to our notice that the MTN Switch in Lagos is down and MTN has neither informed its subscribers nor communicated this unfortunate development to the commission as required.”

In the letter, MTN was directed to, within 24 hours, furnish the commission with detailed report on these developments and efforts being made to urgently address the problem.

“Please note that failure to respond as directed might result in the commission invoking its powers to sanction MTN appropriately,” it said.

Subscribers in Lagos and its environs have experienced difficulties in the use of their phones on the MTN network. Upon investigations by the commission, it was discovered that the company’s switch was down, a situation which ought to be communicated to the commission and brought to the knowledge of the subscribers by the company.

The query to MTN is in line with NCC’s commitment to enforcing all actions as prescribed by a new regulation on quality of service in the networks.


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